Our consultancy Services
Artificial Intelligence (AI) including Generative AI
HR Lead : Board Advisory – Public Companies and Private Equity
Artificial Intelligence (AI) including Generative AI
As a top influencer in AI, global Keynote speaker, and twice-published author on AI, our expert is well placed to advise the board, C-suite, and senior leadership on:
· Understanding the latest trends and adoption statistics globally, geographically, by job function, and across sectors/industries
· Providing insight into the necessary ethical and regulatory considerations
· Demonstrating the impacts of this technology on customers, employees, and other key stakeholder groups
· Helping shape the adoption journey using the STANDARDISE Framework
· Advising on the available tools and vendors of Generative AI, Machine Learning and more
· Shaping the AI-driven company culture
Digital Consultation
HR Lead : Board Advisory – Public Companies and Private Equity
Artificial Intelligence (AI) including Generative AI
Our expert can advise members of the board/C-suite, department heads, and other top management on:
· Understanding the latest trends and adoption statistics globally, geographically, by job function, and across sectors/industries
· The most popular and disruptive technologies businesses are adopting today
· Preparing for digital transformation
· Shaping digital-ready mindsets and cultures
· Reflecting on and assessing adoption efforts using the popular Scorecard for Success from her first book
HR Lead : Board Advisory – Public Companies and Private Equity
HR Lead : Board Advisory – Public Companies and Private Equity
HR Lead : Board Advisory – Public Companies and Private Equity
Business Change:
- Organization Transformation
- Human Resources Strategy & Ops
- People Performance & Engagement
- Change Management Strategy
Business Strategy:
- Go-to-Market
- Sales Effectiveness
- Organization Design
- Market/Industry Analysis
Leadership Consultation
Marketing/PR /comms Consultation
HR Lead : Board Advisory – Public Companies and Private Equity
Our expert can assist CEOs and other C-suite leaders, board members, department heads, and other managers with:
· Assessing future-ready skillsets and providing insight into which skills will be most valuable in the future
· Understanding how technology will impact their people and business function, and how this feeds into their own role
· Developing/strengthening business strategy
· Navigating cultural issues within their teams
· Coaching them on thought leadership strategies via LinkedIn and other platforms to secure leads and attract talent
Marketing/PR /comms Consultation
Marketing/PR /comms Consultation
Marketing/PR /comms Consultation
Using the insights gleaned from her over 30 years in marketing and PR, our expert can work closely with the CMO, Director of Communications, or other leaders within marketing and PR/communications to:
· Develop marketing/comms/PR strategy
· Coach on crisis communications
· Develop/assess existing digital efforts and identify potential opportunities
· Conducting a social media audit
· Prepare marketing leaders and their teams for the AI-enabled future
· Help the marketing function to clearly assign responsibilities between human staff and technology to maximise the capabilities of both parties
· Coach spokespeople on key PR messages
· Provide insight into methods for earning third-party coverage
Presentation skills Consultation
Marketing/PR /comms Consultation
Marketing/PR /comms Consultation
Our expert can work with the CEO or other key spokespeople on:
· Presenting in media interviews, podcasts, event Keynotes, etc.
· Personal branding and online thought leadership
· Presentation materials
HR Lead for Non-Executive Director
Human Resources Technology Selection & Due Diligence
Human Resources Technology Selection & Due Diligence
Established Companies:
- Strategic Direction
- Innovative Thinking & Change
- People & Business Performance
- Risk Mitigation
Start-ups:
- Angel Investment
- Go-to-Market Strategy
- Market/Industry Analysis
- Risk Mitigation
Human Resources Technology Selection & Due Diligence
Human Resources Technology Selection & Due Diligence
Human Resources Technology Selection & Due Diligence
HR IT Vendors Analysis & DD:
- SuccessFactors
- Workday
- Oracle
- Others: Access, Sage, MHR, Zellis
System Integrators:
- Accenture
- IBM
- Deloitte
- Others: E&Y, Jigsaw
Professional Career Mentoring & Advisory
Human Resources Technology Selection & Due Diligence
Professional Career Mentoring & Advisory
Getting Started:
- Choosing an Industry/Company
- Interview Preparation
- Remuneration Negotiation
- First Role: Positioning for Success
Career Success:
- Career Strategy & Planning
- Leadership Development
- Motivating People & Teams
- Sounding Board: Ideas/Issues
Objectively Assessing CX, EX, or Support Capabilities and Ma
Organizations, on their journey towards more customer and employee centricity, need a detailed assessment of their current state. Both qualitative and quantitative feedback is needed – ideally from all parts of the organization – about where to improve, which untapped best-practices to adopt, and which improvements to prioritize.
The Customer Institute has listened to these needs around the globe and in organizations across B2B, B2C, health care, and the public sector. And we are bringing the Customer Institute Assessments to you – performed by our expert, the president of the Customer Institute..
A unique, certified, and globally consistent approach provides you with deep insights, cross-industry benchmarks, and clear guidance on where to start or continue your journey towards more customer or employee centricity.
The Assessment Approach
1. Assessment
During one to two weeks per major site of the organization assessed, the consultant will perform interviews and group interviews with selected audiences across the organization.
In addition to that, the consultant will assess selected areas of organizational performance, collect evidence, mystery shop, and develop their own view of how the assessed organization compares with current best practice around the globe.
The assessment spans across 10 categories (e.g., culture, leadership, listening programs, analytics, etc.) with 10 sub-dimensions each, which can score up to 10 points each. This 10x10x10=1,000 approach covers the quantitative part of the assessment, the interview verbatim and consultant evaluation the qualitative part.
2. Analysis
During the third week of the assessment, the consultancy, Customer Institute experts, and the analytics team of the Customer Institute aggregate, analyze, and visualize the results of the assessment and determine the most prominent areas for improvement.
Currently not implemented best practices are identified, shared pain points across business units prioritized, and a recommended action plan developed.
The Customer Institute supports each assessment anywhere in the world with access to institute experts, the institute’s analytics back-end, as well as with quality-controlled templates, tools, and trainings.
3. Reporting
In a final step of the assessment, the results are being reported to different levels of functional and regional leadership in the organization.
Out of quantitative and qualitative insight from 100 dimensions, the most prominent areas of improvement are identified and provided with a clear, pragmatic, and actionable path to improvement.